Delivery
- Express Delivery (1–2 working days) — £6.99
- Standard Delivery (2–4 working days) — £3.99
- Every order is sent tracked and signed for.
- Orders are inspected and dispatched within 1 working day; delivery timeframes count from dispatch.
- Customised (one-of-one) pairs are made to order and may need extra days before dispatch — stated on the product page.
Returns & Exchanges
We want you in the right pair. If something isn't right, we offer an exchange or store credit — swap for a different size, or a different pair altogether. We do not offer cash refunds.
- Get in touch within 14 days of delivery to arrange your return.
- Items must be unworn and in original condition, with the box intact (the box is part of the product — please don't use it as the shipping carton).
- Once your return arrives and passes inspection, we'll send out your replacement pair or issue store credit to spend whenever you like.
- Return postage is the buyer's responsibility unless the item is faulty or not as described.
- Customised (one-of-one) pairs are made to order and can't be returned or exchanged unless faulty.
Faulty or incorrect items
If anything arrives faulty, damaged, or isn't what you ordered, contact us within 48 hours of delivery and we'll put it right at no cost to you.
This does not affect your statutory rights.